The starting point for public health development in the form of Design Thinking.

Public health operations are not about creating health. Or solving health problems of any kind that directly involves the people must begin with the process of creating feelings. A deep understanding of the problem Be thorough and detailed first. This first step It is called "Emphatize" in English by the operator. Related people Stakeholders and people who will be directly affected There must be an opinion, awareness and understanding of that matter. The problem is profound in both positive and negative aspects.

In order to make people, especially service recipients, understand the matters that can be implemented. There are the following steps:

1. Place the people collaborating on design thinking in someone else's place. It is to be able to know what other people think, how they act, and in what context.

2. Don't make any decisions yet. But let's accept the differences between different people.

3. Accept your emotions. and feelings of other people

4. Understand the other person's feelings.

5. Communicate your own understanding to others.

In public health work, whether doctors, nurses, personnel providing public health services in all duties, patients, service recipients and families, communities, and organizations within the community, how do they do it? Are there opportunities to participate in the design thinking process? Don't forget that everyone is important. Especially health care recipients, whose lives and health are at stake. Therefore, he must play the most important role. Learn how to work from this step. Make it happen first, then in the next days we will talk about what the next steps will be. Because if we don't understand And still make up your mind in the process 'Emphatize' this does not. The thought of continuing to work was fruitless.

By Dr. Thanawat Imsomboon